The Glasgow School of Music · Existing Families
Current Students & Student Portal
The day-to-day workspace for enrolled students and families: open My Music Staff, check the lesson calendar, report an absence, review invoices or contact the correct GSofM team.
Student Portal
Know what belongs in the Portal and what needs administration.
Use My Music Staff for routine information and absence reporting. Contact GSofM administration for access problems, corrections, payment arrangements, credits, refunds or account decisions.
Schedules, invoices and attendance
Open the family account to view the current lesson calendar, check available invoice information and record a known student absence against the correct lesson.
Portal access problem? Contact GSofM with the student’s name, parent or carer name, tutor, normal lesson day and a clear description of the problem.
What the Portal cannot approve
- Portal access problems or incorrect schedule entries.
- Invoice corrections, payment arrangements or account queries.
- Credits, refunds, timetable changes or cancellation decisions.
- Questions requiring interpretation of school policy.
Tutors can receive practical lesson messages, but formal account and timetable decisions remain with GSofM administration.
Report an Absence
Record a known student absence against the correct lesson.
Use the Student Portal as soon as the absence is known. Selecting the actual lesson keeps the calendar accurate and informs both the school and tutor.
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01
Sign in
Open the GSofM My Music Staff Student Portal using the family account.
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02
Open Calendar
Go to Calendar and locate the lesson the student will be unable to attend.
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03
Select the lesson
Open the specific lesson entry so the absence is attached to the correct date and time.
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04
Cancel and add a note
Choose Cancel, then add a short note for the school and tutor before confirming.
Christmas, Spring and Summer
These are planned non-teaching periods already shown in the Parent Information Centre and annual calendar.
The scheduled lesson remains reserved
Student non-attendance during a Teaching Block is not credited, refunded or automatically rescheduled.
Handled under separate provisions
The applicable replacement, credit, refund or carry-forward process is governed by the Terms & Conditions.
Payments & Direct Debit
Use the correct route for invoices, instalments and Direct Debit.
This page keeps the essential payment routes close at hand. The Parent Information Centre holds the annual calendar, the Fees page holds published pricing and account-specific decisions remain with GSofM administration.
Payment is due by the published deadline
Payment, or an approved written arrangement, must be in place by the published deadline. Otherwise, lessons are placed on hold from the first teaching day of the relevant Teaching Block until the account is brought up to date.
View Key DatesRequest before the deadline
A two-instalment arrangement may be available by written request before the payment deadline. It is subject to school approval and a £10 Instalment Arrangement Administration Fee.
View Payment InformationAuthorise future collections securely
The secure GoCardless form should be completed by the person responsible for paying the student’s invoices. Once authorised, the mandate may be used to collect future payments due to The Glasgow School of Music.
Set Up Direct DebitChoose the Correct Route
Use the Portal for actions; use administration for decisions.
Routine calendar and absence actions belong in My Music Staff. Account, timetable and policy decisions require GSofM administration, while specialist concerns use their dedicated routes.
Use the Student Portal
Open Calendar, select the affected lesson, choose Cancel and add a note.
Contact GSofM administration
Include the student, parent or carer, tutor, lesson time and the access problem.
Use the school contact route
Account, payment, credit and cancellation decisions must be handled by GSofM administration.
Check the Portal first
If the entry still appears incorrect, contact the school with the student, tutor and lesson details.
Use the safeguarding route
For concerns about student welfare, tutor conduct, lesson safety or school arrangements.
Use the accessibility route
For barriers involving lessons, communication, documents or website access.
Use the formal feedback route
For non-emergency concerns, service feedback, complaints or communication issues.
Read the Privacy Policy
For information about personal data, student records, privacy rights and website information.
Tutor messages: tutors can receive practical messages about a lesson, but they cannot approve account changes, credits, refunds, cancellations or payment arrangements on behalf of the school.
Current-Family Information
Keep day-to-day actions here and use the source page for formal detail.
This page handles day-to-day student actions without reproducing the complete annual calendar or contractual wording. Use the dedicated pages below for dates, pricing, safeguarding and formal policy.
Parent Information Centre
Teaching Block dates, invoice deadlines, lesson-hold dates, payment guidance and current-family support.
Open Parent Centre PDF downloadKey Dates Summary
The published 2026–2027 Teaching Block, closure, invoice and payment calendar.
Open PDF Formal policyTerms & Conditions
Attendance, student absences, school or tutor cancellations, payments, credits, account closure and school responsibilities.
Read Terms Published pricingLesson Lengths & Fees
The current source of truth for lesson lengths, fees, approved fortnightly adjustments and instalment information.
View Fees Student welfareSafeguarding
Reporting routes, lesson safety, appropriate checks and information for student-welfare concerns.
Read Safeguarding School administrationContact GSofM
For portal access, schedules, invoices, accounts and questions requiring school review.
Contact SchoolCurrent Student Questions
Frequently asked questions.
Where do current students log in?
Current students, parents and carers can sign in through the GSofM My Music Staff Student Portal.
What can I do in the Portal, and what requires administration?
Use the Portal to check schedules, view available invoice information and record a known absence. Contact GSofM administration for access problems, incorrect entries, payment arrangements, credits, refunds, timetable changes or policy decisions.
How do I report an absence?
Sign in to the Student Portal, open Calendar, select the affected lesson, choose Cancel and add a short note. Reporting an absence keeps the school informed but does not create a credit, refund or replacement lesson.
Are student absences credited, refunded or rescheduled?
No. Student absences during scheduled Teaching Block lessons are not credited, refunded or automatically rescheduled. The attendance section above summarises the discretionary make-up process; the formal provisions remain in the Terms & Conditions.
What happens if GSofM or the tutor cancels?
School or tutor cancellations are separate from published closures and student absences. The applicable replacement, credit, refund or carry-forward provisions are set out in the Terms & Conditions.
Where can I find lesson schedules and invoices?
Current lesson schedules, bookings, invoices and available account information can be checked through My Music Staff. Contact GSofM if an entry appears incorrect.
What should I do if I cannot access the Student Portal?
Contact GSofM administration with the student’s name, parent or carer name, tutor, normal lesson day and time, and a clear description of the login or account-access problem.
Can my tutor approve a credit, refund or account change?
No. Tutors can receive practical lesson messages, but payment arrangements, credits, refunds, cancellations and account changes must be reviewed by GSofM administration.
Where can I find Teaching Block dates and payment deadlines?
The Parent Information Centre and GSofM Key Dates Summary contain the published Teaching Block dates, closures, invoice dates, payment deadlines and lesson-hold dates.
Where can I find instalment and fortnightly tuition information?
Use the Parent Information Centre and Lesson Lengths & Fees page for the current published position. A two-instalment arrangement may be available by prior written request and carries a £10 Instalment Arrangement Administration Fee. Any account-specific instalment or fortnightly arrangement must be approved by GSofM administration.
How do I set up Direct Debit?
The person responsible for paying the student’s invoices should complete the secure GSofM GoCardless form. Once authorised, the mandate may be used to collect future payments due to The Glasgow School of Music.
Does setting up Direct Debit pay an existing invoice?
No. Completing the mandate does not automatically pay an invoice that has already been issued. Unless GSofM confirms that it will be collected by Direct Debit, the invoice must still be paid using its stated payment instructions by the due date.
What should I do if I have a safeguarding concern?
Use the GSofM Safeguarding page for concerns involving student welfare, tutor conduct, lesson safety or school arrangements. If someone is in immediate danger, call 999 first.