The Glasgow School of Music · Existing Families
Current Students & Student Portal
Access My Music Staff, report an absence, check lesson schedules and invoices, or find the correct GSofM route for account and student-support questions.
Student Portal
Use My Music Staff for routine student information.
The secure portal is the first place to check the student’s current schedule, bookings, invoices and account information.
GSofM My Music Staff Portal
Open the family account to view the student’s current lesson information and manage routine lesson administration.
Portal access problem? Contact GSofM with the student’s name, parent or carer name, tutor, normal lesson day and a clear description of the problem.
What families can check
- Current lesson schedules and bookings.
- Invoices and available account information.
- Attendance and lesson records where shown.
- The lesson entry needed to report an absence.
If a schedule, invoice or account entry appears incorrect, contact the school before assuming it has changed.
Report an Absence
Record the absence against the correct lesson.
Use the Student Portal as soon as the absence is known. Selecting the actual lesson gives the school and tutor the information they need.
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01
Sign in
Open the GSofM My Music Staff Student Portal using the family account.
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02
Open Calendar
Go to Calendar and locate the lesson the student will be unable to attend.
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03
Select the lesson
Open the specific lesson entry so the absence is attached to the correct date and time.
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04
Cancel and add a note
Choose Cancel, then add a short note for the school and tutor before confirming.
Choose the Correct Route
Send each question to the right place.
Routine portal actions, account decisions and specialist concerns need different routes. This helps the school identify and respond to the issue accurately.
Use the Student Portal
Open Calendar, select the affected lesson, choose Cancel and add a note.
Contact GSofM administration
Include the student, parent or carer, tutor, lesson time and the access problem.
Use the school contact route
Account, payment, credit and cancellation decisions must be handled by GSofM administration.
Check the Portal first
If the entry still appears incorrect, contact the school with the student, tutor and lesson details.
Use the safeguarding route
For concerns about student welfare, tutor conduct, lesson safety or school arrangements.
Use the accessibility route
For barriers involving lessons, communication, documents or website access.
Use the formal feedback route
For non-emergency concerns, service feedback, complaints or communication issues.
Read the Privacy Policy
For information about personal data, student records, privacy rights and website information.
Tutor messages: tutors can receive practical messages about a lesson, but they cannot approve account changes, credits, refunds, cancellations or payment arrangements on behalf of the school.
Current-Family Information
Use the dedicated source for dates, fees and policy.
This page handles day-to-day student actions. Fixed weekly lesson places follow the published Teaching Block calendar; dates, published pricing and formal policy remain on their dedicated pages.
Parent Information Centre
Teaching Block dates, invoice deadlines, lesson-hold dates, payment guidance and current-family support.
Open Parent Centre PDF downloadKey Dates Summary
The published 2026–2027 Teaching Block, closure, invoice and payment calendar.
Open PDF Formal policyTerms & Conditions
Attendance, payments, cancellations, credits, account closure and school responsibilities.
Read Terms Published pricingLesson Lengths & Fees
The current source of truth for lesson lengths, fees, approved fortnightly adjustments and instalment information.
View Fees Lesson structureHow Music Lessons Work
Trial lessons, fixed weekly lesson places, tutor matching, Teaching Blocks and lesson expectations.
Read Guide School administrationContact GSofM
For portal access, schedules, invoices, accounts and questions requiring school review.
Contact SchoolCurrent Student Questions
Frequently asked questions.
Where do current students log in?
Current students, parents and carers can sign in through the GSofM My Music Staff Student Portal.
How do I report an absence?
Sign in to the Student Portal, open Calendar, select the affected lesson, choose Cancel and add a short note. Reporting an absence does not create a credit, refund or replacement lesson.
Where can I find lesson schedules and invoices?
Current lesson schedules, bookings, invoices and available account information can be checked through My Music Staff. Contact GSofM if an entry appears incorrect.
What should I do if I cannot access the Student Portal?
Contact GSofM administration with the student’s name, parent or carer name, tutor, normal lesson day and time, and a clear description of the login or account-access problem.
Can my tutor approve a credit, refund or account change?
No. Tutors can receive practical lesson messages, but payment arrangements, credits, refunds, cancellations and account changes must be reviewed by GSofM administration.
Where can I find Teaching Block dates and payment deadlines?
The Parent Information Centre and GSofM Key Dates Summary contain the published Teaching Block dates, closures, invoice dates, payment deadlines and lesson-hold dates.
Where can I find instalment and fortnightly tuition information?
Use the Parent Information Centre and Lesson Lengths & Fees page for the current published position. Any account-specific instalment or fortnightly arrangement must be approved by GSofM administration.
What should I do if I have a safeguarding concern?
Use the GSofM Safeguarding page for concerns involving student welfare, tutor conduct, lesson safety or school arrangements. If someone is in immediate danger, call 999 first.
Current Student Support
Start with the Portal, then contact GSofM if needed.
Use My Music Staff for routine lesson information and absence reporting. If the issue needs school review, contact administration with the relevant student, tutor, lesson and account details.
New to GSofM? Use Trial Music Lessons rather than the current-student portal.
