The Glasgow School of Music · Existing Families

Current Students

Student Portal, Theory Compass, GSofM Academy, schedules, accounts and school information in one place.

Use this page as the current-student gateway for day-to-day administration, learning routes and family information. Formal attendance rules, fees and annual dates remain on their dedicated source pages.

Open Student Portal Report an Absence Theory Compass GSofM Academy
Student Portal

Open Student Portal

Check the lesson calendar, view available invoice information and manage routine attendance actions.

Open Portal
Attendance

Report an Absence

Record a known absence against the correct lesson in the Student Portal as soon as you know the student cannot attend.

Absence Steps
Invoices & accounts

Payment & Account Help

Check invoice information in the Portal and use school administration for corrections, arrangements, credits or account decisions.

Account Routes
School administration

Contact GSofM

For portal access problems, schedule corrections, account questions or matters requiring a school decision.

Contact Administration

Your GSofM Routes

Move between administration, learning and family information without hunting for the right system.

These are the four principal routes for existing students and families. Each has a distinct purpose, so the Student Portal remains the operational account layer while GSofM Academy and Theory Compass support structured learning.

Administration

Student Portal

Schedules, attendance actions, invoices and routine family account information.

Open Student Portal Digital learning

Theory Compass

GSofM's digital music theory and musicianship platform, designed around structured progression.

Explore Theory Compass Teacher-led learning

GSofM Academy

Teacher-led programmes, small-group learning and supporting resources beyond the weekly lesson.

Explore GSofM Academy Current-family information

Parent Information Centre

Teaching Block dates, payment deadlines and practical guidance for current families.

Open Parent Centre

Student Portal

Use the Portal for routine actions. Use administration for decisions.

Complete in the Portal

Schedules, invoices and attendance

  • Check the current lesson calendar and scheduled bookings.
  • View available invoice and account information.
  • Record a known student absence against the correct lesson.
  • Review the family account before contacting administration about a discrepancy.
Sign In to the Portal
Contact administration

What needs school review

  • Portal login problems or incorrect schedule entries.
  • Invoice corrections or account queries.
  • Payment arrangements, credits or refunds.
  • Timetable changes, cancellation decisions or policy interpretation.
Contact Administration

Tutor messages: tutors can receive practical lesson messages, but formal account, billing and timetable decisions remain with GSofM administration.

Report an Absence

Record the absence against the correct lesson.

  1. 01

    Sign in

    Open the GSofM Student Portal using the family account.

  2. 02

    Open Calendar

    Locate the lesson the student will be unable to attend.

  3. 03

    Select the lesson

    Open the specific lesson entry so the absence is attached to the correct date and time.

  4. 04

    Cancel & add a note

    Choose Cancel for that individual lesson, add a short note for the school and tutor, then confirm the absence. This records non-attendance for that lesson only; it does not end ongoing tuition or change the regular timetable.

Student absence

The weekly lesson place remains reserved

A student absence is not automatically credited, refunded or rescheduled.

School or tutor cancellation

Separate provisions apply

Replacement, credit, refund or carry-forward arrangements are governed by the Terms & Conditions.

Published closures

Planned non-teaching periods

Christmas, Spring and Summer closures are shown in the Parent Information Centre and published annual calendar.

Discretionary make-up consideration: recording an absence does not itself submit a make-up request. Where the absence is recorded at least 48 actual hours before the scheduled lesson start time, the client may email GSofM administration to request consideration. The request must be received by 11:59 pm UK time on the seventh calendar day after the original scheduled lesson. If GSofM offers a make-up opportunity, it must normally be accepted within 72 hours and taken within 28 days of the original absence, excluding published school closures. Eligibility does not guarantee an offer; the process remains discretionary and subject to the full Terms & Conditions.
Open Student Portal Email Administration Read Attendance Terms Absence & Cancellation Answers

Payments & Accounts

Keep account actions simple.

Already-issued invoices: setting up the Direct Debit mandate does not automatically pay an invoice that has already been issued. Unless GSofM confirms that an invoice will be collected by Direct Debit, follow the payment instructions on the invoice by its stated due date.

Set Up Direct Debit Parent Information Lesson Fees Account Help

Current-Family Resources

Use the authoritative page for formal detail.

Calendar & family guidance

Parent Information Centre

Teaching Block dates, payment deadlines and current-family guidance.

Open Parent Centre Formal policy

Terms & Conditions

Attendance, cancellations, payments, credits, ending lessons and school responsibilities.

Read Terms Student welfare

Safeguarding

Reporting routes and school information for student-welfare or safety concerns.

Safeguarding Access & adjustments

Accessibility

Lesson, communication, document, website and physical-access support.

Accessibility Published pricing

Lesson Lengths & Fees

The dedicated source for current standard lesson prices, lesson lengths and published pricing information.

View Fees Concise operational answers

GSofM Answer Centre

Direct answers on trials, payments, Teaching Blocks, attendance, exams, online lessons and administration.

Open Answer Centre

Current Student Questions

Frequently asked questions

Six practical answers for common Portal, absence and account questions. For broader public operational questions, use the GSofM Answer Centre.

Where do current students log in?
Current students, parents and carers can sign in through the GSofM Student Portal.
How do I report an absence?
Sign in to the Student Portal, open Calendar, select the affected lesson, choose Cancel and add a short note. Recording an absence keeps the school informed but does not itself create a credit, refund, replacement lesson or make-up request.
When can I ask for discretionary make-up consideration?
Where the absence was recorded at least 48 actual hours before the scheduled lesson start time, you may email GSofM administration to request consideration. The request must reach the school by 11:59 pm UK time on the seventh calendar day after the original scheduled lesson. If GSofM offers a make-up opportunity, it must normally be accepted within 72 hours and taken within 28 days of the original absence, excluding published school closures. Eligibility does not guarantee an offer; see the Terms & Conditions for the full process.
What should I do if I cannot access the Student Portal?
Use the Contact page and include the student’s name, parent or carer name, tutor, normal lesson day and time, and a clear description of the login or account-access problem. The GSofM Answer Centre can be used first for general operational questions that do not require an account-specific decision.
Can my tutor approve a credit, refund or account change?
No. Tutors can receive practical lesson messages, but payment arrangements, credits, refunds, cancellations and account changes must be reviewed by GSofM administration.
Does setting up Direct Debit pay an existing invoice?
No. Completing the mandate does not automatically pay an invoice that has already been issued. Unless GSofM confirms that it will be collected by Direct Debit, follow the payment instructions on the invoice by its stated due date.

Current students

Need to do something now?

Open the Student Portal for routine actions or contact administration where the issue needs a school decision.

Open Student Portal Theory Compass GSofM Academy Contact Administration Parent Information