MUSIC SCHOOL TERMS AND CONDITIONS
Revised 14th April 2023.
These terms and conditions form the basis of the contract between the Glasgow School of Music and its Customers. Customers are subject to and agree to be bound by these terms and conditions.
In these terms and conditions, the following definitions apply:
Glasgow School of Music: means the institution that provides the music service and its music schools. References to “we”/ “our”/ “us” are to the Glasgow School of Music.
Customer: means any individual to whom the Glasgow School of Music supplies tuition at its music schools. “Customer” includes the parent/legal guardian of the Customer where the Customer is under the age of 18. References to “you”/ “your” are to the Customer.
Due Date: means the date outlined in any correspondence regarding payment or re-booking.
Lesson(s): means the one-to-one 30-minute; 45-minute lesson; or 60-minute lesson either for instrumental/vocal lessons to be provided by the Glasgow School of Music to the Customer. Lessons can take place in one of the following formats:
a) In-Person Lessons at a Music School venue
b) Lessons that take place Online only
c) Flexi Lessons that are a mix of In-Person and Online
Music School(s) means the venue at which the Lessons are provided.
Price: means the charge for the services as set out in the Terms and on the website. All charges are exempt from VAT. The Glasgow School of Music’s pricing can be found at https://www.theglasgowschoolofmusic.co.uk/shop.
Personal Data: means the information about you, the Customer, that the Glasgow School of Music collects to be able to provide its services.
Re-booking: means if the Customer wishes to continue with the Lessons beyond the initial twelve-month period agreed upon.
Tutor(s)/Teacher(s): means any employee of the Glasgow School of Music delivering music Lessons.
Terms: means the terms set out in these terms and conditions of business.
Changes to Terms
From time to time, we may update these terms and conditions by sending you either an updated version or a notification of minor changes. Should you choose not to accept these changes, please notify us of your non-acceptance within 14 days of notification. Otherwise, the changes will take effect upon the expiry of the 14th day.
2/ At The Glasgow School of Music, we offer specialist one-to-one instrumental and vocal tuition through 50 weekly lessons of 30 minutes; 45 minutes; or 60 minutes each. These lessons are part of a rolling twelve-month program starting from the time of booking. Please note that lessons are not offered or delivered during the Christmas period.
When you sign up for lessons, we will work with you to identify the day, time, and venue availability for the instrument you’re interested in. We also offer the following lesson formats for you to choose from:
a) In-Person Lessons;
b) Online Lessons; or
c) Flexi Lessons (a combination of In-Person and Online)
Please note that online lessons may not be suitable for all students or instruments, and we will advise you on the best options.
2.1 For In-Person and Flexi Lessons
If we can accommodate your lesson requests, we will send you an email offer along with information about the payment process to be followed to secure the booking. This email will include a Due Date by which the offer must be accepted and the booking secured. Failure to adhere to the Due Date will result in the lesson offer being withdrawn and the allocated slot being released. If we are unable to accommodate your tuition request, we will seek your permission to retain your details to keep you informed about future availability.
2.2 For Online Lessons
If we can accommodate your lesson requests, we will allocate a teacher for you, and the lesson times will be agreed upon between you and the teacher via email. Online lessons may take place between 9am and 9pm Monday to Friday or between 9am and 7pm on Saturdays and Sunday. Once the lesson time has been agreed upon, we will email you information about the payment process to be followed to secure the booking. This email will also include a Due Date by which the offer must be accepted and the booking secured. Failure to comply with the Due Date will see the lesson offer withdrawn and the allocated slot released.
2.3 For all Lessons
For new customers of all lesson formats, once we have received your initial payment, we will send you a welcome pack providing additional information ahead of your first lesson.
Our educational ethos is to maintain the long-term consistency of teachers and students. However, we reserve the right to change teachers for reasonable reasons such as retirement, maternity, long-term absence, etc. By contracting with us for lessons, you agree to receive lessons from our school and not from specific teachers.
If we need to change the teacher for any reason, we will notify you accordingly. If you have any questions or concerns, please contact us at info@theglasgowschoolofmusic.co.uk.
Protection of Personal Data
The Glasgow School of Music is committed to protecting the Customer’s personal information, which includes their name(s), address, telephone number, email address, and payment details (collectively, “Personal Data”). We will only process your Personal Data in accordance with our privacy notice, which can be viewed on our website at:
https://theglasgowschoolofmusic.co.uk/privacynotice
The privacy notice outlines how we collect, use, and store your Personal Data, as well as your rights to withdraw your consent, update your preferences, obtain further information, and file a complaint.
Re-booking of Lessons
To prioritize our existing Customers and ensure continuity of lessons, The Glasgow School of Music operates a re-booking system. This means that unless you notify us of any changes or that you do not intend to continue with the lessons, you will receive an email notification at least four lessons before the end of your current program, inviting you to renew your booking and the terms on which it is offered. The email will specify a Due Date by which you must accept the offer.
Failure to comply with the deadline will result in the release of your allocated lesson slot and it may not be possible to guarantee the same slot for the subsequent year. If you wish to change the venue, day, time, or decline the offer of a re-booking for the following year, you must inform our office by the stated re-booking deadline via phone 07922 546 713, email (info@theglasgowschoolofmusic.co.uk), or post.
5/ Price and Payment Arrangements
The price of lesson(s) at the Glasgow School of Music is:
30-minutes: £22.50
45-minutes: £30.00
60-minutes: £37.50
Music tuition at the Glasgow School of Music is provided on a rolling twelve-month programme of 50 lessons. Customers are allowed to book individual lessons, pay monthly, or a yearly one-off payment.
Payment can be paid by cash or by back transfer. Our banking details are:
STARLING BANK
NAME: The Glasgow School of Music (gsofm) Limited
SORT CODE: 60-83-71
ACC. NUMBER: 58333430
If the lessons are being paid for by someone other than you, you are responsible for informing that person of our payment policies and deadlines and for relaying any communication with regard to re-booking or payments of any sort.
Policy on Outstanding Payments
If payments are not received by the specified due date, immediate action will be taken in accordance with our late payment policy, as previously communicated:
Late Fee Application: We will apply a late fee to all outstanding amounts. This fee includes a fixed administrative charge and an additional 10% of the total outstanding amount, as outlined in our previous communication.
Service Withholding: Please be advised that non-payment by the due date may result in a temporary suspension of services. This means that access to lessons and other resources may be withheld until the outstanding balance, including any late fees, is fully paid.
Communication and Collection: Our administrative team will initiate communication regarding the overdue payment. If necessary, further steps may be taken to ensure the collection of the owed amount, including legal actions as a last resort.
We implement these measures to ensure fairness and the smooth operation of our educational programs. We understand that circumstances can sometimes lead to payment delays. In such cases, we encourage open communication with our administration team to discuss possible solutions.
Late/outstanding invoices:
Due Date for Payment: Please note that the fees for the previous month’s lessons are due by the end of the subsequent month. E.g. November’s lessons must be paid in full by the end of November, this due date is essential for our operational efficiency and to ensure the smooth running of our school.
Late Payment Policy: If payment is not received by the due date, we reserve the right to apply a late fee to the outstanding amount. This late fee is composed of two parts:
Administrative Fee: A £25 fixed administrative fee will be charged to cover the additional costs incurred in managing late payments.
Percentage-Based Late Fee: Additionally, a late fee of 10% of the outstanding amount will be applied. We thank you for your understanding and cooperation in adhering to this policy.
Our goal is to ensure a seamless educational experience for all our students, and timely payments greatly assist in this endeavour.
All online payments from the invoice will incur an extra convenience charge (4%).
Refunds and Cancellations
No Refund Policy for Block Bookings
Clause:
Please be advised that upon purchasing a block booking of lessons or sessions at the Glasgow School of Music, the following no refund policy applies:
Non-Refundable Purchase
All block bookings, once purchased, are non-refundable. This policy is in effect regardless of the usage or completion status of the booked lessons or sessions.
Commitment to Purchase: By opting for a block booking, you acknowledge and agree to commit to the full package of lessons or sessions. This commitment is reflected in our inability to offer refunds once a block booking is made.
Transferability: While block bookings are non-refundable, they are transferable under specific conditions. Should you be unable to continue with your lessons, you may transfer the remaining sessions to another student, subject to the approval and administrative procedures of the Glasgow School of Music.
Exceptional Circumstances: The Glasgow School of Music reserves the right to consider refunds or credits in exceptional circumstances on a case-by-case basis. Such circumstances will require adequate documentation and will be at the sole discretion of the management.
Acknowledgment: Your purchase of a block booking signifies your understanding and acceptance of this no refund policy. We encourage you to carefully consider your availability and commitment before making a block booking purchase.
This clause applies to all formats of lessons.
If you cease to attend lessons but do not provide written notification of cancellation, you will continue to be charged for lessons.
The Glasgow School of Music is under no obligation to provide a refund in the event of customer absence or failure to attend a lesson, for example, due to sickness, holidays, school trips, exams, medical appointments or excessive traffic.
In cases of bad/adverse weather, the Glasgow School of Music will not refund missed lessons where the Music School remains open and is safe and accessible, and the Glasgow School of Music staff are available to teach.
If the Music School is closed or a teacher is unavailable to deliver a lesson(s) for any reason, every effort will be made for the lesson(s) to be rearranged at a later date. There are contingency dates in the calendar for catch-up lessons. Refunds will only be issued by the Glasgow School of Music if a teacher is unable to make up the lesson(s).
