Glasgow School of Music: means the institution that provides the music service and its music schools. References to “we”/ “our”/ “us” are to the Glasgow School of Music.

Customer: means any individual to whom the Glasgow School of Music supplies tuition at its music schools. “Customer” includes the parent/legal guardian of the Customer where the Customer is under the age of 18. References to “you”/ “your” are to the Customer.

Due Date: means the date outlined in any correspondence regarding payment or re-booking.

Lesson(s): means the one-to-one 30-minute; 45-minute lesson; or 60-minute lesson either for instrumental/vocal lessons to be provided by the Glasgow School of Music to the Customer. Lessons can take place in one of the following formats:

a) In-Person Lessons at a Music School venue
b) Lessons that take place Online only
c) Flexi Lessons that are a mix of In-Person and Online

Music School(s) means the venue at which the Lessons are provided.

Price: means the charge for the services as set out in the Terms and on the website. All charges are exempt from VAT. The Glasgow School of Music's pricing can be found at https://www.theglasgowschoolofmusic.co.uk/shop.

Personal Data: means the information about you, the Customer, that the Glasgow School of Music collects to be able to provide its services.

Re-booking: means if the Customer wishes to continue with the Lessons beyond the initial twelve-month period agreed upon.

Tutor(s)/Teacher(s): means any employee of the Glasgow School of Music delivering music Lessons.

Terms: means the terms set out in these terms and conditions of business.

Changes to Terms

From time to time, we may update these terms and conditions by sending you either an updated version or a notification of minor changes. Should you choose not to accept these changes, please notify us of your non-acceptance within 7 days of notification. Otherwise, the changes will take effect upon the expiry of the 7th day.

2/ At The Glasgow School of Music, we offer specialist one-to-one instrumental and vocal tuition through 50 weekly lessons of 30 minutes; 45 minutes; or 60 minutes each. These lessons are part of a rolling twelve-month program starting from the time of booking. Please note that lessons are not offered or delivered during the Christmas period.

When you sign up for lessons, we will work with you to identify the day, time, and venue availability for the instrument you're interested in. We also offer the following lesson formats for you to choose from:

a) In-Person Lessons;
b) Online Lessons; or
c) Flexi Lessons (a combination of In-Person and Online)

Please note that online lessons may not be suitable for all students or instruments, and we will advise you on the best options.

2.1 For In-Person and Flexi Lessons

If we can accommodate your lesson requests, we will send you an email offer along with information about the payment process to be followed to secure the booking. This email will include a Due Date by which the offer must be accepted and the booking secured. Failure to adhere to the Due Date will result in the lesson offer being withdrawn and the allocated slot being released. If we are unable to accommodate your tuition request, we will seek your permission to retain your details to keep you informed about future availability.

2.2 For Online Lessons

If we can accommodate your lesson requests, we will allocate a teacher for you, and the lesson times will be agreed upon between you and the teacher via email. Online lessons may take place between 9am and 9pm Monday to Friday or between 9am and 7pm on Saturdays and Sunday. Once the lesson time has been agreed upon, we will email you information about the payment process to be followed to secure the booking. This email will also include a Due Date by which the offer must be accepted and the booking secured. Failure to comply with the Due Date will see the lesson offer withdrawn and the allocated slot released.

2.3 For all Lessons

For new customers of all lesson formats, once we have received your initial payment, we will send you a welcome pack providing additional information ahead of your first lesson.

Our educational ethos is to maintain the long-term consistency of teachers and students. However, we reserve the right to change teachers for reasonable reasons such as retirement, maternity, long-term absence, etc. By contracting with us for lessons, you agree to receive lessons from our school and not from specific teachers.

If we need to change the teacher for any reason, we will notify you accordingly. If you have any questions or concerns, please contact us at info@theglasgowschoolofmusic.co.uk.

Cancellation Policy

Any cancellations must be communicated to the school administration (info@theglasgowschoolofmusic.co.uk) with a minimum of 48-hours notice. All lessons within the 48-hour window will be charged.

Protection of Personal Data

The Glasgow School of Music is committed to protecting the Customer's personal information, which includes their name(s), address, telephone number, email address, and payment details (collectively, "Personal Data"). We will only process your Personal Data in accordance with our privacy notice, which can be viewed on our website at:
https://theglasgowschoolofmusic.co.uk/privacynotice

The privacy notice outlines how we collect, use, and store your Personal Data, as well as your rights to withdraw your consent, update your preferences, obtain further information, and file a complaint.

5/ Price and Payment Arrangements

The price of lesson(s) at the Glasgow School of Music is:

30-minutes: £24
45-minutes: £32
60-minutes: £40

Music tuition at the Glasgow School of Music is provided on a rolling twelve-month programme of 50 lessons. Customers are allowed to book individual lessons, pay monthly, or pay for block bookings or 5 or 10 weeks.

Payment can be paid by cash, Direct Debt, or by bank transfer. Our banking details are:

STARLING BANK

NAME: The Glasgow School of Music (gsofm) Limited
SORT CODE: 60-83-71
ACC. NUMBER: 58333430

If the lessons are being paid for by someone other than you, you are responsible for informing that person of our payment policies and deadlines and for relaying any communication with regard to re-booking or payments of any sort.

Price Increases

In alignment with industry standards, the price of your lessons will be subject to an increase in accordance with the Retail Price Index (RPI) rate of inflation. Additionally, a nominal 3.9% adjustment will be applied to account for general business-related expenditures.

How often can you expect these rises?

At the Glasgow School of Music, our commitment is to ensure that tuition remains as accessible as possible. It is important to note that adjustments to tuition fees are implemented annually, specifically at the beginning of each September.

What can I do to help keep costs down?

All Direct payments will be taken via Stripe.

Card Details & Deposit for our sign-up form

The Glasgow School of Music Sign-Up Form (via our website) will require that you complete all details, including payment details. Your card details are not held by the Glasgow School of Music and are covered by Stripe (details below).

Is My Data Safe?

Stripe encrypts sensitive data both in transit and at rest. Stripe's infrastructure for storing, decrypting, and transmitting primary account numbers (PANs), such as credit card numbers, runs in a separate hosting infrastructure, and doesn't share any credentials with the rest of our services.

See further details about Stripe Security at https://stripe.com/docs/security

Policy on Outstanding Payments

If payments are not received by the specified due date, immediate action will be taken in accordance with our late payment policy, as previously communicated:

Late Fee Application: We will apply a late fee to all outstanding invoices. Late fee will only be added 7 days after the invoice date. This fee includes a fixed administrative charge of £25 per week of non payment.

Service Withholding: Please be advised that non-payment by the due date may result in a temporary suspension of services. This means that access to lessons and other resources may be withheld until the outstanding balance, including any late fees, is fully paid.

Communication and Collection: Our administrative team will initiate communication regarding the overdue payment. If necessary, further steps may be taken to ensure the collection of the owed amount, including legal actions as a last resort.

We implement these measures to ensure fairness and the smooth operation of our educational programs. We understand that circumstances can sometimes lead to payment delays. In such cases, we encourage open communication with our administration team to discuss possible solutions.

Late/outstanding invoices:

Due Date for Payment: Please note that the fees are due on the day of the lesson provided, there is the option to pay monthly in advance or to book a block of 5 or 10 lessons to be used over 6 or 12 weeks respectively. Block booking prices can be found on our website www.theglasgowschoolofmusic.co.uk/shop under 1 2 1 lessons.

Late Payment Policy: If payment is not received by the due date, we reserve the right to apply a late fee to the outstanding amount. This late fee is £25 per week of non payment of lessons. We thank you for your cooperation in providing timely payments.

Our goal is to ensure a seamless educational experience for all our students, and timely payments greatly assist in this endeavour.

All online payments from the invoice will incur an extra convenience charge (3.9%).

Refunds and Cancellations

No Refund Policy for Block Bookings

Please be advised that upon purchasing a block booking of lessons or sessions at the Glasgow School of Music, the following no refund policy applies:

Payment Policy

The Glasgow School of Music can no longer offer credit for fees for the current month's lessons. Lessons must be paid for on receipt of invoice for the month, or a minimum of 48 hours before you attend the lesson if you pay weekly. Failure to pay on time will result in an administration fee of £25 being added per week of non payment.

Acceptable payment schedules:

- Payment for weekly lessons must be paid 48 hours before the lesson time;

- Payment for the month of lessons ahead by the 2nd of the month;

- Payment as a block booking for 5 or 10 lessons to be used within 6 or 12 weeks respectively.

Non-Refundable Purchase

All block bookings, once purchased, are non-refundable. This policy is in effect regardless of the usage or completion status of the booked lessons or sessions.

Commitment to Purchase: By opting for a block booking, you acknowledge and agree to commit to the full package of lessons or sessions. This commitment is reflected in our inability to offer refunds once a block booking is made.

Transferability: While block bookings are non-refundable, they are transferable under specific conditions. Should you be unable to continue with your lessons, you may transfer the remaining sessions to another student, subject to the approval and administrative procedures of the Glasgow School of Music.

Exceptional Circumstances: The Glasgow School of Music reserves the right to consider refunds or credits in exceptional circumstances on a case-by-case basis. Such circumstances will require adequate documentation and will be at the sole discretion of the management.

Acknowledgment: Your purchase of a block booking signifies your understanding and acceptance of this no refund policy. We encourage you to carefully consider your availability and commitment before making a block booking purchase.

Administrative Fees: For any refunds or other time-consuming tasks requested by the customer, a standard Administrative Fee of £25 will be applied.

Substitute tutors for lessons: The Glasgow School of Music reserves the prerogative to designate an alternative tutor in place of your regular tutor, as necessary. Such substitutions may occur due to reasons such as illness, professional obligations, or any absence on the part of the assigned tutor. Our primary objective is to ensure continuity in tuition delivery, and any substitute tutor will be a qualified member of our staff capable of delivering the lesson effectively. This policy is implemented to address short-term circumstances and uphold the quality of education provided by the institution.
This clause applies to all formats of lessons.

If you cease to attend lessons but do not provide written notification of cancellation, you will continue to be charged for lessons.

The Glasgow School of Music is under no obligation to provide a refund in the event of customer absence or failure to attend a lesson, for example, due to sickness, holidays, school trips, exams, medical appointments or excessive traffic.

In cases of bad/adverse weather, the Glasgow School of Music will not refund missed lessons where the Music School remains open and is safe and accessible, and the Glasgow School of Music staff are available to teach.